First, uninstall the old collector package
Please follow the uninstall documentation below before reinstalling the collector https://learn.erpsuites.com/product-support/uninstalling-clarity
Then, find your installation location.
Click Settings in the left sidebar and select Collector. You can find the Install Location in the Overview section.
Next, download the collector package.
- Go to the install location on your system and locate the ERPSuites folder.
- Download the collector package and right-click to extract it into this folder.
Next, Input the Authentication Code.
- Locate the auth.ini file inside the clarity subfolder.
- Go to the Clarity website and under Settings - Collector locate your unique authentication code.
- Copy and Paste the Authentication Code into the Auth.ini file and then Save
Finally, install Clarity Services.
- Locate the e1n_collector.exe file inside the clarity subfolder. Right-click and Run as Administrator.
- When prompted “Do you want to retrieve and store server data?,” answer N and press Enter.
- When prompted “Do you want to run User Analytic Setup?,” answer N and press Enter.
The result should look something like this:
- Open Services and check that the ERPS_Collector and ERPS_Watcher are running.
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