How to resolve an ORA-03113 alert

February 12th, 2025

0 min read

Shadow processes are client processes managed by the Oracle database. If they experience any communication issues, Clarity sends an Error – ORA-03113 alert. ORA-03113 is known as an "end of file on communication channel," but that isn't enough to indicate the cause. Some possible issues include:

Your server machine crashed.
Your server process was killed at the O/S level.
There are network problems.
There are Oracle internal errors (ORA-600/ORA-7445).
The client is incorrectly handling multiple connections.

When an ORA-03113 occurs, it usually requires detailed troubleshooting:

Follow the steps outlined in Doc ID 1506805.1 to get to the root of this issue.
Then, open a service request with Oracle to determine an exact solution.

Topics:

ERP Suites Clarity

How to resolve an ORA-03113 alert

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