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Uninstalling Clarity

February 12th, 2025

0 min read

By Admin

First, find your installation location.

Click Settings in the left sidebar and select Collector. You can find the Install Location in the Overview section.  

Install Location-1

Next, stop the Collector and Watcher Services 

Go to your Install Location and open Services to find the ERPS_Collector and ERPS_Watcher. Right-click and 'Stop' the  ERPS_Collector and ERPS_Watcher as shown in the image below. 

Stopin the Collector and Watcher from Running

Finally, uninstall Clarity. 

  1. Open a command prompt as administrator and navigate to the directory where Clarity is installed


  2. In the Clarity directory, type nssm remove ERPS_Collector and press Enter to execute. 
  3. Click Yes when prompted to remove the service. 

    Remove Service
  4. Next, type nssm remove ERPS_Watcher and press Enter to execute.
  5. Click Yes when prompted to remove the service. 
  6. A message confirms you have successfully uninstalled the services.  

  7. Now you can delete the Clarity folder to clean up.