Having a great tool is all well and good, but what happens if there’s a problem? What kind of support does the seller offer, and how much will it cost? At ERP Suites, we’re not interested in selling you a barcode scanning solution and then wishing you luck. Our customer relationship approach is based on a developing partnership philosophy in which we leverage our expertise to not only provide you with a superior product but with superior support.
Here are some key ways in which ERP Suites Scanability support stands out from the crowd.
No Support Pricing Trapdoors
Popular barcode scanning solution providers will usually allow you a very basic level of support without charging you additional fees. This mainly applies to assisting with server reboots and troubleshooting simple connectivity issues—effectively helpdesk-type activities. If your problem is more technical in nature, however, you’ll be forced to upgrade to the next support level, which typically requires engaging a consultant and paying the requisite consulting fee.
With ERP Suites Scanability, the cost of your subscription covers your support needs. We’ll treat your issue as an opportunity to help you, not to exploit you when you’re between a rock and a hard place.
JD Edwards and Industry Expertise
Most barcode scanning solutions require the use of third-party applications and special object coding in native scripts. For this reason, when things break down you really have no choice but to bring in consultants who can keep your scanning software talking to JD Edwards and the rest of your technical infrastructure. Most consultants will not be JD Edwards experts, however, so there will be some hard limits to what they’ll be able to help you with. Many also lack industry expertise. They know their product, but they don’t know much about the world in which it lives. As a result, they may not understand the full impact of your situation or be able to accurately anticipate future issues.
By contrast, ERP Suites Scanability is entirely based in JD Edwards Orchestrations, so all of its components are either created in or by an Oracle JD Edwards tool. Also, unlike most major scanning solution providers in the marketplace, we are JD Edwards experts—it’s just what we do. Our support personnel also have real-world experience. They understand what companies face in day-to-day JD Edwards and warehouse/supply chain operations, and they know how to smoothly and effectively bring both sides of the equation into balance.
The Partnership Difference
The ERP Suites support strategy is based on a partnership philosophy. We’ll meet with you regularly, getting to know your personnel, your systems, and your unique business challenges. For this reason, when you contact us with an issue, we’ll not only bring our JD Edwards and industry expertise to the situation, but also an in-depth working knowledge of your particular situation and architecture. Third-party consultants, on the other hand, will need some time to get up to speed on your operations—time that could be put to better use getting your systems up and running again.
Full Warehouse Management Support
Advanced Warehousing in JD Edwards requires significant resources to set up and maintain. For those that are not on Warehouse Management Support (WMS), it is not required to run Scanability. Scanability is still able to offer directed operations for picking and packing, however, and will be adding replenishments in the future, without utilizing WMS.
How to get ERP Suites Scanability Support
When it does come time to get support for your barcode scanning solution, it should be easy to get it. Whether you need a quick how-to article or personalized 1-1 support, ERP Suites has you covered.
Customer-Accessible Knowledge Base
ERP Suites has an extensive online knowledge base that is accessible to customers 24x7. It’s likely that you’ll find the solutions to many relatively simple troubleshooting issues here. You’re also welcome to browse the knowledge base at will if you simply wish to expand your own personal operations knowledge.
Direct 1-1 Support Access
ERP Suites Scanability customers enjoy 24x7 support access. For urgent issues that you just can’t figure out or more complex questions, you should be able to talk it through with an expert. To open an incident with us, you may either call us directly at 877-884-6526 or enter a Service Now case and our team will respond in a timely manner.
Set your expectations
In conclusion, implementing a barcode scanning product in your business can save you manual hours of work and reduce errors in your inventory and shipping processes. However, to ensure the smooth operation of the product and to prevent potential headaches, it is essential to have adequate support. Therefore, when choosing a barcode scanning solution, it is crucial to consider the quality and availability of support services. With the right support, you can fully benefit from the efficiency and accuracy that barcode scanning can bring to your business operations without any added stress.
