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Unable to log in (Mobility with Identity Management)

February 12th, 2025

0 min read

By Admin

If your Mobility account isn't set to the default data connection or if the Server:Port of the default has changed, you won't be able to log in.

Administrator: Log in to the Mobility web app and select Data Connections to verify the default data connection or edit properties if the Server:Port has changed. 

Default data connection


Then, go to the Users page to ensure the user is assigned to the right connection

Select data connection